Terms and Conditions

Last updated: 7 October 2026.

Booking with Visit Penida

These terms apply when you book tours, shared snorkeling, fast boat tickets or custom transport through Visit Penida. We take and coordinate your booking. Our partner drivers and operators deliver the services, and Made is your contact for booking help.

Read these terms and our refund policy before paying. Ask customer support about anything you need clarified.

Prices, payment and confirmation

The full price list gives each service's price and unit. Tour prices are per car. Shared snorkeling prices are per person, and fast boat fares are per person, one way. Custom transport needs a quote for your route.

Send your date, number of travelers and pickup or luggage details to Made. Before you pay, Made confirms availability, the total price, what's included, any additional charges and the booking terms in writing. An enquiry does not reserve a place.

Pay only after that confirmation, using the payment instructions Made provides. Keep your payment receipt. Made sends your booking confirmation and meeting or departure details; check the names, date, service and time, and contact us if anything is wrong.

What your service includes

Car tours: Car, driver, and petrol. Entrance tickets to attractions are not included. Maximum 4 passengers with luggage, or 5 passengers without luggage, per car. Confirm pickup, drop-off, and any additional charges with Made before payment.

Shared snorkeling: Shared boat, snorkeling gear, and some videos recorded by the boat guide. Stops depend on sea conditions. Manta sightings are not guaranteed. Confirm the meeting point and any additional requirements with Made before payment.

Fast boat tickets: All times are Bali time (WITA, UTC+8). Confirm the departure, availability, check-in details, and luggage arrangements with Made before payment. Check the direction of travel on your confirmation; each listed fare covers one crossing.

Custom transport: Confirm your route, pickup, drop-off, passenger count, luggage, total price and inclusions in writing before paying.

Meeting points and activity plans

Use the pickup, meeting or check-in details on your booking confirmation. Allow time to reach the agreed location and contact Made promptly if you're delayed or cannot find it.

Follow the driver, guide or operator's safety instructions during the service.

Cancellations and date changes

If you cancel: Customer cancellations are non-refundable.

If you want another date: You may reschedule once. Request the change at least 3 days before the activity starts. The new date must be no later than 3 months after the original activity date, subject to availability confirmed by Made.

If the provider cancels: If the provider cancels because of weather or operational issues, you may choose a refund or reschedule. Contact Made for assistance.

See the refund policy for how to request help. These booking terms do not limit your rights under applicable consumer law, including remedies for services that are not delivered as agreed.

Booking problems and your rights

If the service wasn't delivered as confirmed, contact customer support. Include your booking name, activity date, booking or invoice reference, payment receipt and a description of the problem. Add relevant messages or photos so we can review it with the provider and discuss a suitable remedy.

Your booking confirmation records the service details agreed before payment. Changes need to be agreed in writing; an update to this page does not change an existing booking's agreed terms.